Reference

What You Agree To When You Use katak22

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to the lobby — available where local law permits. Read them before you open an account so you know exactly where you stand.

Account eligibility rulesDANA, OVO, GoPay transaction termsWithdrawal & verification conditionsAccount suspension policyJurisdiction & access limits

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

katak22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on katak22, you confirm that you meet the eligibility requirements and that access to our services is permitted under the laws of your region. These terms govern every action tied to your account — from depositing via DANA or OVO to requesting

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a withdrawal through GoPay. We reserve the right to update these terms; when we do, we will notify you through your registered account contact. Continued use after a change takes effect means you accept the updated terms. If any section conflicts with local law in your
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jurisdiction, that section applies only to the extent permitted. We do not operate in regions where online casino services are prohibited. Your account is personal and non-transferable — sharing access or credentials is a breach of these terms and may result in suspension. All transactions are
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processed in Indonesian Rupiah through the local payment rails you select at checkout.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data — including your registered e-wallet details for DANA, OVO, and GoPay — is stored with encryption and is never shared with third parties outside of payment processing. We retain transaction records for the period required by applicable regulations, after which they are deleted from active systems. You can request a copy of your account data or ask us to close your account at any time by contacting support.

Data Handling

We collect only the information needed to operate your account and process payments. No data is sold or shared beyond what payment processing requires.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences in your browser settings.

Account Security

Each login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To request a copy of your stored data or to ask for account deletion, submit a request through the Help Centre or email support with your account ID.

CONTACT & DISPUTES

Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or if you want to dispute a transaction processed via DANA, OVO, or GoPay, our support team handles account and policy queries around the clock. Players in Surabaya and across Indonesia can reach us through the channels below — we aim to respond to policy-related queries within one business day.

Live Chat Open the chat widget from your account dashboard for real-time help with terms queries, transaction disputes, or account access issues.

Email Support Send detailed policy or dispute queries to our support address. Include your account ID and the transaction reference for faster handling.

Account Help Centre The Help Centre in your account settings covers common terms questions, withdrawal conditions, and how to request account changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account, and how to get things changed or resolved.

Access depends on whether online casino services are permitted under local law in your region. It is your responsibility to check eligibility before opening an account.

Raise the dispute within 7 days via live chat or email, including your transaction reference. We review all payment disputes and respond within one business day.

We will notify you via your registered account contact before material changes take effect. Continued use of your account after that date means you accept the updated terms.

Submit a data request through the Help Centre in your account settings or email support with your account ID. We will respond within the timeframe required by applicable regulations.

Sharing account credentials, providing false registration details, or attempting to manipulate transactions are all breaches that may result in suspension or permanent closure.

Contact support via live chat or email and request account closure. Any pending withdrawals to your OVO or GoPay wallet will be processed before the account is closed.

What You Agree To When You Use katak22

How We Protect Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Can I use katak22 if I live in Indonesia?

02 What happens if I dispute a GoPay or DANA transaction?

03 Can katak22 change these terms without telling me?

04 How do I request a copy of my account data?

05 What can get my account suspended under these terms?

06 How do I close my account permanently?

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